Frequently Asked Questions
We know that sometimes you don't want to wait for a response because your question has a quick fix. We totally get it! That's why we have FAQ's to support you with that quick fix.
Instant Connectivity
Your Aerwave internet is ready for you right when you move in and signing up is a breeze.
Registering for your Aerwave Internet takes less than 5 minutes and you are ready to go!
Community-Wide Wi-Fi
Wi-Fi in your home, Wi-Fi everywhere! Not only is your apartment home already wired with high speed internet service, the entire property provides you access to secure connectivity in common area amenities like the lobby and gym!
No Appointments, Equipment, or Hidden Fees
No appointments, no equipment set up, no installations or set up fees - it's all included as part of your Wi-Fi Amenity.
Domestic Customer Support 24/7/365
Friendly customer support available any time of the day or night! No matter the issue, our support team has you covered.
GET CONNECTED
Benefits of Aerwave Wi-Fi
Aerwave makes staying connected effortless. With instant-on internet, no installation appointments, and gigabit-speed connectivity throughout your home, you’re online from day one. And if you ever need help, our U.S.-based support team is available 24/7—because delivering exceptional service and peace of mind is our top priority.
TESTIMONIALS
“The staff at Aerwave were professional and knowledgeable in helping sort out a billing issue I had. I would definitely recommend Aerwave in the future and the customer support is top notch - thank you”
Aerwave Resident
TESTIMONIALS
“Corey was very helpful and patient he stayed on the phone until my issue was resolved. Multiple times we got disconnected but he still called back very satisfied with the services. Great customer service”
Aerwave Resident
TESTIMONIALS
“Representative was one of the BEST we have ever had to service our building. He was thorough, professional and respectful. A model employee.“
Aerwave Resident
TESTIMONIALS
“The representative was kind, thoughtful, made suggestions and made me feel comfortable during the call. He ensured I was satisfied and was patient. I always prefer a Live person to speak with who can understand what I am communicating.”
Aerwave Resident
SUPPORT
Resident Support
This is Wi-Fi like you’ve never experienced before. No installation, no router rental fees, and no frustrating customer service. All you have to do is set up your account and you will be browsing instantly. Each user has their own private network which means they’ll stay seamlessly connected throughout the property and can browse safely and securely. Let’s get you online!
Live Chat
Click the icon on the bottom right to start a chat