Gables Riverwalk Case Study

Transforming Connectivity and NOI at Gables Riverwalk

Case Study | APRIL 2026

The Challenge:

Gables Riverwalk, opened in November 2025, is a luxury flagship residential tower on the New River in Fort Lauderdale, designed to deliver a best-in-class living experience for residents in one of the most competitive multifamily markets in the country. Gables Residential needed connectivity that matched the level of the asset: fast, reliable, property-wide, and simple for both residents and site teams.

Traditional internet models created friction during move in, frequent service escalations, and inconsistent performance across units and amenity spaces. Residents often waited days for third party appointments, brought their own hardware, and navigated multiple providers, while onsite teams spent time troubleshooting issues that distracted from core operations. At the same time, Gables wanted a solution that would lift NOI, support smart building initiatives, and avoid a large upfront capital outlay or new debt.

Gables Residential is a nationally recognized leader in the development and management of multifamily and mixed-use communities, with nearly 28,000 apartment homes and 750,000 square feet of retail under ownership, management, or development. Gables currently has two properties live and two properties under construction, totaling more than 1,000 units with Aerwave, reflecting a strategic partnership centered on technology, service, resident experience, and measurable financial performance.

Gables was looking for a partner that could:

Deliver hotel grade, move-in ready connectivity across the entire community
Reduce resident frustration and service tickets
Create a scalable digital backbone for future technology investments
Provide a clear path to NOI lift and attractive return on investment
Fund and operate the network without requiring significant owner capital

The Solution:

Gables Residential selected Aerwave to deploy a managed Wi-Fi platform at Gables Riverwalk that addresses resident expectations, operational needs, and ownership economics in a single solution. Aerwave is a next generation managed Wi-Fi provider purpose built for multifamily, operating in 28 markets and serving more than 200 communities and 60,000 units, with 100 percent customer retention, a 90 percent CSAT score, and an A+ rating with accreditation from the Better Business Bureau.

Aerwave installed a modern network infrastructure and delivers ongoing managed Wi-Fi service and support through a simple monthly service model. This approach removes adoption barriers, accelerates deployment, and is designed to drive NOI lift through new revenue streams, operational efficiency, and a differentiated resident experience.

At Gables Riverwalk, Aerwave delivered:

A property-wide, enterprise grade managed WiFi network supporting residents, guests, and onsite teams
Seamless, always on connectivity across units and all amenity spaces
A frictionless move-in experience: preinstalled in-unit equipment and QR code activation in under five minutes, with no technician visit and no resident hardware to purchase
A 24/7 domestic support team with an average answer time of 42 seconds, dramatically reducing escalations to onsite staff
Performance and reliability that have driven 99.8 percent uptime across the Gables portfolio

RUCKUS Networks provided the underlying wireless infrastructure that powers Aerwave’s ability to deliver seamless, property‑wide connectivity at Gables Riverwalk, enabling devices to roam across the community without drops or reauthentication while supporting mobile use cases for onsite teams and the always‑on experience residents expect. Using a fiber-based mesh network, Aerwave layers its proprietary software on top of strategically deployed RUCKUS R550 access points to provide instantly accessible, gigabit-speed Wi‑Fi from the clubhouse to the farthest unit, eliminating dead zones and frustration in both individual residences and shared indoor and outdoor amenity spaces.

“We truly value the partnership we have with Aerwave,” said James Hamrick, Senior Vice President of Information Technology at Gables Residential. “Launching this project at Gables Riverwalk aligns perfectly with our commitment to delivering a best-in-class resident experience. “Aerwave’s focus on service, reliability, and innovation, combined with its ability to drive NOI lift and a compelling return on investment, made them a natural fit for this flagship property.”

“We are setting a new standard for connected living at Gables Riverwalk,” added Ed Wolff, CEO of Aerwave. “Partnering with our premier client Gables Residential on such an iconic property is incredibly exciting. We could not have chosen a better community than Gables Riverwalk to showcase how Aerwave’s managed Wi-Fi can transform the resident experience. This is just the beginning of what we plan to do together in multifamily.”

By deploying Aerwave’s managed Wi-Fi platform, Gables Riverwalk now has a modern connectivity foundation that enhances resident satisfaction, streamlines operations, and supports long term asset value and NOI growth.